Many people assume that automatic appointment reminder services are primarily for medical businesses — dentists, physicians, optometrists. Although these companies do need to remind patients of their upcoming appointment, most companies can also benefit from client appointment reminders. With appointment reminders, clients are much more likely to make it through the door.
No-show policies have limited effectiveness
As an alternative to reminders, some businesses have no-show policies that require the customer to pay for the appointment whether they show up or not. Unfortunately, many no-show policies are enforced sporadically at best–and when they are enforced, they result in long-term loss of revenue because unhappy customers don’t return.
Your customers want automated appointment reminders
By scheduling appointment reminders–especially reminders that go out through text or email–it’s possible to gently remind your customers of their upcoming appointments without wasting valuable time on the phone. 75% of adults want appointment reminders, which can significantly reduce the number of no-show appointments and make it easier to keep a business thriving.
Example industries (by no means an exhaustive list):
Hair and Nail Salons
Many people schedule beauty appointments well in advance or on a recurring schedule. Unfortunately for the business owner, patrons frequently forget their upcoming appointments, leading to lost income. For the average stylist these lost appointments can be devastating. It’s even worse when the same customer is guilty of repeat offenses.
Home Remodeling and Contractors
All too often, contractors show up to scheduled jobs only to discover that they can’t get into the building because the client has forgotten that they were scheduled for that day. This can lead to lost work for an entire crew.
Everyone wants to get in shape and investing in personal training sessions can be the perfect way to ensure success. Unfortunately, when the time comes, many members forget their appointment. A quick appointment reminder, however, could be all it takes to get those clients back showing up on time and making the progress they want. Appointment reminders can be a great differentiator that keeps clients coming through the door.
With the changes in insurance laws, it has become more difficult for insurance companies to collect premiums from their customers. Customers often forget to pay their bills, resulting in fees or loss of coverage. Email or text message reminders every month with a link to a payment page greatly increases the percentage of customers that pay on time.
There are a multitude of different services that can benefit from appointment reminders. In fact, any business that schedules appointments can reduce no-shows by 35% when they invest in an appointment reminder system. You’ve already gained the trust of your customer, simple purchasing an appointment reminder system will ensure that they come through your door! Considering an appointment reminder system for your business? Contact us today!