Why appointment reminders can save you thousands of dollars tomorrow In Part One of this blog series, we discussed the cost of appointment no-shows for the average medical office, as well as the typical costs of traditional reminder techniques such as postcards and in-house reminder phone calls. In this post, we will examine how modern [...]
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When weighing the pros and cons of using automated reminder services, inevitably one of the deciding factors must be initial cost of implementation weighed against possible return on investment by way of reduced missed appointments and miscommunication. Therefore, it is essential to consider how and why appointment reminders can save you thousands of dollars tomorrow, [...]
When you're setting up your appointment reminder system, one thing to consider is the number that your customers will see when they get a call or a message from you. Many offices choose to go with "short codes," using these in place of a dedicated phone line. Short codes are usually five numbers long, as opposed [...]
Customer feedback is critical to understanding customer needs and making the necessary adjustments to address them. For businesses that rely heavily on quality service to drive referrals, from medical practices to home contractors, gathering and analyzing customer feedback can make or break the business. However, it can be difficult to develop effective feedback loops that [...]
Customer satisfaction is the foundation for sustainable growth for any business. If your customers are not satisfied with your services, two damaging things can happen. First, the dissatisfied customer will most likely seek the services of another provider. Second, depending upon the level of dissatisfaction, your customer may become an active detractor and damage your [...]
Many people assume that automatic appointment reminder services are primarily for medical businesses -- dentists, physicians, optometrists. Although these companies do need to remind patients of their upcoming appointment, most companies can also benefit from client appointment reminders. With appointment reminders, clients are much more likely to make it through the door. No-show policies [...]
You already understand that sending out appointment reminders is an important part of bringing your patients into the office when the time for their appointment rolls around. Historically, these reminders have been accomplished through phone calls: first by a nurse or receptionist, then through an automated system. The next generation of appointment reminders takes patient [...]